Frequently Asked QuestionsNeed help? Browse our FAQ.
We understand that the internet world online can be at times, well, a bit ethereal and elusive!
If you find that your internet connection or our website is playing tricks on you, please refer to the list below to see if the issue can be resolved here.
If after reviewing our FAQ you find no answers to the challenge, please feel free to contact us using the form on this website. We are happy to be of assistance!
I do not have a PayPal account. How do I pay by credit card?
Don’t have a PayPal account? No worries! You can pay with your credit card without needing to have or create a PayPal account. Simply follow these steps:
1. Fill your cart with the items you wish to purchase. Click the ‘Proceed to Checkout’ button:
2. Fill in your name and email address (so we can send you the links to your downloads!) Then click the button that says ‘Proceed to PayPal’:
3. When you arrive to the PayPal page, click the link on the bottom right side of the page that says ‘Pay with a debit or credit card, or Bill Me Later’:
4. Fill out the form with your credit card payment and click the ‘Pay’ button to complete your order:
How do I access my downloads once I've made my purchase?
All of your download information will be emailed to you instantly upon completion of your purchase. Check your email inbox for an email from LeonardOrrBooks.com. If you don’t see it be sure to check your spam folder. Be sure to add our email address to your list of contacts, to prevent it being marked as spam in future emailings! Our address is: sara at leonard-orr-books dot com.
Can I download my files directly to my iPhone or iPad?
The short answer is, no. But you can get the files onto your iPhone or iPad. When you receive the download links to for your purchase, they must be downloaded directly to your computer. Then you can transfer the file from your computer to your iPhone or iPad.
There may be some Apps (available in the App Store) for your iPhone which will allow you to download Mp3’s from your internet browser. At the time of writing this Q & A, we haven’t found an app that will easily allow us to do this. So your best bet is to download the files to your computer and then transfer them to your iPhone or iPad.
What if I did not receive a confirmation email for my purchase?
After placing an order with us, you should receive a notification from both Paypal and LeonardOrrBooks.com. Be sure to check your spam folders, as sometimes a new email address may not be recognized by your email provider and get sent to the spam / bulk folder.
If you did not receive an email notification from us, please forward us your Paypal receipt and we will resend you the download link.
If you did not receive a notification from Paypal, please log into your Paypal account and verify that the order was successfully completed and the money deducted from your account. Then contact us with your transaction ID and we will resend you a fresh download link.
Why can't I print the eBooks I purchased?
As stated on our website, we are a digital products store; all of our eBooks are made for reading in pdf format on your computer, mobile phone, or kindle etc. The eBooks are not designed for printing. This protects us from copyright infringements, and protects you from large printing costs. 😉
To read Leonard’s books in print they can be purchased from the Inspiration University Bookstore.
I am organizing an event for Leonard / RBI. Can you send me training materials?
I cannot access a password protected page.
If you’ve purchased a product that is located on a password protected page, please be sure you are typing the password exactly as it was given to you. The passwords are case sensitive, so make certain that your ‘caps lock’ is not on, and that you are typing both upper case and lower case letters correctly.